AI Receptionist vs Answering Service vs Hiring a Receptionist What I Learned From My Fiance
When I first started thinking seriously about building Switchly.ai, I had one unfair advantage: my fiancé was working as a receptionist when we met.
So while most people picture “a receptionist” as someone who answers phones and books appointments, I got to see (and hear about) the real job behind the job: the constant stream of edge cases, policy questions, awkward callers, scheduling conflicts, and split-second decisions that keep a business running smoothly.